Help Center
Updated 01/20/12
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These questions are asked in more than half of tech support calls.
- Can't get the latest data or getting a "TimeStamp" error.
Answer:
You are likely using the 3-year old version of
FTComm and consequently got no notice that you have expired.
Click here to check
subscription status and to fix the problem.
- FTComm Icon
stopped working.
Start
Task Manager.
This will show if FTComm is already in memory. If so, shut it down.
- My FastTrack or FTComm is
still not working
right!
Answer:
Reboot Windows.
If problems persist,
Uninstall FTComm. Learn How.
Reinstall FTComm.
Download Now
- How do I to install on a new computer?
Answer:
On the new machine, browse to
www.fasttrack.net. Click on
the
Support Tab Read
instructions.
- I get a runtime error #75 running
FT4Web
Answer:
Uninstall FTComm. Learn How.
Reinstall FTComm.
Download Now -
Add
a fund to the database or data problems.
Answer:
Send email
to
data@fasttrack.net
- FTComm gets a Windows message
that includes a program name ending in .OCX
Answer:
Right-click FTComm and 'Run as Administrator'.
This is a one-time permanent cure.
- FastTrack cannot print a chart on a Windows 7 64-bit system.
AnswerYes, that is right. This is change in Windows
64-bit screen capturing. Hit
¦ + PrintScr.
This puts the chart image on the
clipboard and you can paste it into Word for printing.
Also, consider using
Paint or
Virtual XP under Windows 7.
FT4Web can still print the spreadsheet and issue lists. There are no other known incompatibilities between FastTrack and
Windows 7.
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Frequently Asked Questions